New cancelation policy is similar, except that you need to put 50% down to hold your spot and if you cancel we do keep the deposit. Therapists still need to be paid for showing up when you can't. Thank you for understanding. 

Old policy:

Cancellation Policy
Aceso understands that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored: 

24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment. 

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They might be charged for their “missed” appointment. Multiple No-shows will result in no longer being able to serve you. 

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. (It's best to be 5-15 minutes early)

   

I look forward to serving you!